- INVERTERS & BACK-UPS
- AIR CONDITIONERS
- AUDIO SYSTEMS
- COMPUTING
- COOKING
- COOKING
- ELECTRICALS
- FREEZERS
- FURNITURES
- GENERATORS & POWER TOOLS
- HOUSEHOLD APPLIANCES
- PERSONAL GROOMING
- PHONES & ACCESSORIES
- REFRIGERATORS
- SPECIAL CORNER
- TELEVISIONS
- WASHERS & DRYERS
- CONTACT US
Frequently Asked Questions
GETTING STARTED
How do I create an Account?
Simply go to the my account page to do so, go to https://doncent.com.ng/my-account/ and click on register enter name and password to get started on the Platform
How Safe is making Payments?
All our payments on our platform is made possible by our payment partner Paystack. And all payments are very safe
How do I search for Products?
Look for the search bar on the header of the site
Can I pay on Delivery?
Yes but only available in Abuja and Lagos but T&Cs apply
Can I buy in Bulk?
Yes of Course all products will be shipped to you
How do I track my Order?
Go to https://doncent.com.ng/order-tracking/ enter the order ID and billing email then click on track.
How do I cancel an order?
You cancel an order by contacting our customer service on 08090170250 or email us at sales@doncent.com.ng
I am having trouble placing product(s) in the cart. Why is this?
In order to put product(s) in the cart, you should adjust the security settings of your browser. Please follow the steps below:
Mozilla Firefox:
Click Tools.
In the dropdown selection menu, select Settings.
Click the Content tab.
Check Enable JavaScript and enable Java.
Click OK.
Google Chrome:
On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
In the "Settings" section click on the "Show advanced settings..."
Under the "Privacy" click on the "Content settings...".
When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
Click on the "OK" button to close it.
Close the "Settings" tab.
Click on the "Reload this page" button of the web browser to refresh the page and continue shopping.
PAYMENT
What Payment Methods Are Accepted?
Payments on our Platform is made possible via bank transfer, Card payment (Visa, Mastercard & Verve)
How Safe is making Payments?
All our payments on our platform is made possible by our payment partner Paystack. And all payments are very safe
How do I make payment?
Doncent Electronics Store has two payment forms to choose from:
Pay Before Delivery (On the Online or Offline Stores)
Pay on Delivery (Lagos and Abuja Only)
NB: Direct Bank Deposits or Paystack via local and international Mastercard, VISA and Interswitch Verve cards are allowed.
When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.
Do you offer payments in installment?
Yes, we accept payments in installment within 30days.
Delivery will be done after payment is complete.
Please note, upon approval, you will be required to make upfront payment (40% of Cart Value)
and 20% per week over a maximum of 3 weeks.
To apply, call our customer service line on +234-8090170250
Are your prices negotiable?
The prices are not negotiable. You are assured of best considerable prices for every product at Doncent Electronics Store.
Will my card details be safe?
We do not store customer card details. Our third-party payment processors use 'Secure Socket Layer' (SSL) technology to encrypt your payment card and also do not store card details.
Why has my card been declined?
There can been several reasons why your card has been refused such as the use of a wrong PIN, or insufficient funds. For further details, please contact your card issuer.
Can I use two methods of payment when ordering online?
Unfortunately we currently only accept one payment method per order. However, this is something we are looking to introduce in the future.
WARRANTY
HOW TO KNOW IF MY PRODUCT IS UNDER WARRANTY?
Doncent Electronics works with the best brands and companies to provide the best and affordable products to it's customers.
At times, things go wrong with these products.
Luckily, our brands are committed to our customers as much as we are. They show that commitment through warranties.
Warranty ensures that if anything goes wrong, that is not the customer’s fault, your product can be repaired or replaced. Warranty is available on select brands and products.
How do I go about servicing my product?
Please send the product(s) directly to the respective service center stated on the warranty card (if you have one) or given to you by our customer service team. For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase of item from Doncent Electronics(invoice).
Where are the service centers?
Please refer to the manufacturer (or service center) details on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details.
In case you still cannot find the service center you seek, feel free to reach out to us at www.doncent.com.ng/contact/ or send an email to info@doncent.com and we'll be more than happy to assist you.
If my product is within warranty duration, do I need to pay for repairs?
If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. You will be covered.
If my product is out of warranty duration, do I need to pay for repairs?
If your product is out of warranty duration, you will be responsible for the repair cost. We suggest that you repair the product at a service center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.